Annuleringsbeleid

Pre-orders

We offer pre-order items to our customers. This means that you can order a product before its release date. The product must be paid in full (including the current shipping cost) before the pre-order will be accepted. If the shipping costs have changed in the timeframe between placing the pre-order and the release of the product, we reserve the right to apply additional shipping costs before shipping the product. When shipping costs change, they will be updated in the terms and conditions and on the website.
The shown release date is only an indication from the wholesaler, so we cannot guarantee what the actual release date will be. If the release date changes, we will let the customer know via email. When the product arrives at Weebstore, we will contact the customer via the email address linked to their account to arrange the shipping timing so that it suits the customer.
When combining multiple pre-order items in one order, the order will not be shipped until all items are in stock.
Pre-orders cannot be cancelled unless we cancel it for you due to the product not releasing.
In this case, the customer will receive a refund within 14 workdays of confirmation.

 

Right of Withdrawal

When you purchase an item from our store you have the option to cancel the contract within 14 days of the purchase date. We may ask the reason why you want to use the right of withdrawal, however you are not obligated to present an explanation.
When initiating the right of withdrawal please send the item back in its original packaging and with all accessories included. The customer will handle all items with utmost care. Products damaged by the customer are not eligible for withdrawal. The product has to be sent back to Weebstore within 14 days of initiating the withdrawal. Any shipping costs related to this withdrawal are to be paid by the customer.
If you want to issue a right of withdrawal, kindly send us an email at info@weebstore.be and a document will be sent back to you to fill in. Any refunds will be issued to the original form of payment. Refunds will not be issued before we receive the product(s).
After using the right of withdrawal, we reserve the right to close your account.